Ordering Process

Due to recent experiences whereby customers have placed orders and then either changed their minds or found alternative sources for parts, we have had to institute a new ordering process:

1.        Place order and request quote.  You will be informed at this point whether the parts are currently in stock or would need to be ordered/manufactured.  If the parts are not in stock you will be advised of the anticipated delivery period.

2.       Review order and make any changes.

3.       Invoice sent out.

4.       Once invoice is paid order will be processed.

5.       When order is ready for shipment you will be advised of shipping alternatives and costs.

6.       Once shipping choice agreed a second invoice will be sent reflecting those costs.

7.       As soon as shipping invoice has been paid shipment will be sent out.

  Human Factor                    

 Return Policy

Please note, when you place an order for parts we recommend you refer to your construction manual to ensure you have the correct part number to avoid ordering incorrect parts.  There are no automatic exchanges or refunds in this instance.

Should you wish to return items ordered in error please contact us within 7 days of delivery.

All items accepted for returns must be returned within 10 days, in original packaging (in like new condition) with a copy of the original receipt.  There will be a 25% restocking fee and all shipping costs will be covered by the customer.

Special order items and electrical parts cannot be returned.

All products sold are inspected for damage before shipment and are shipped in new condition.  All shipments are insured UNLESS requested not to do so by the customer.  Aeroplane Manufactory is not responsible for product damage that occurs due to shipping.  In these instances the customer must contact the shipper/carrier and place a damage claim with them.  We will co-ordinate and help in any way we can to resolve issues but the customer must initiate the claim.